Terms and Conditions

These terms apply to every cleaning provided by The Rhode Island Cleaners. In these terms, The Rhode Island Cleaners is called the Company, and is also referred to as we, us, and our. The business or person booking the service is called the client, or you.

By requesting, booking, or accepting a cleaning service from us, you agree to these terms. We may amend these terms at any time without prior notice, and the version published on this page is the version in effect.

Effective date: November 10, 2026.

Tell us before your visit if anyone at the site is ill with the flu, COVID, or a similar contagious illness that could affect our crew. Keeping that information current helps us plan the visit safely.

We may pause, reschedule, or refuse a service on health and safety grounds, or where a condition at the site falls outside the scope of our insurance. If we have to pause a visit for one of these reasons, we will work with you to reschedule it.

Every cleaning is covered by our 7-day satisfaction guarantee. If anything in the written scope was missed, tell us within 7 days of the cleaning and we will return and re-clean those areas at no charge. Send us a list of the missed areas, with photos where possible, so the return visit covers exactly what was missed.

Because cleaning is a personalized service, we do not issue refunds as a rule. In exceptional cases, where a re-clean cannot fix the problem, we may issue a refund within that same 7-day window.

Approval of the work, whether by walkthrough, phone, email, or text, closes the visit.

Once your payment succeeds, a receipt is sent automatically to the email address on the booking. If your receipt does not arrive, contact us and we will resend it.

Gift cards are redeemable for cleaning services only. They are not refundable and cannot be redeemed for cash. If a service costs less than the gift card value, the remaining balance stays on the card and can be used on a future service. Mention the gift card when you book so we can apply it to your visit.

Recurring service has no fixed contract term. Either side may cancel recurring service at any time.

You can cancel or reschedule a single visit with more than 48 hours notice at no charge. Inside 48 hours, a $75 fee applies. For a same-day cancellation, or if our crew arrives and cannot get access after trying to reach you for 20 minutes, the charge is 50 percent of the visit price.

You are responsible for making the location accessible at the scheduled time. Key, code, or escort arrangements are agreed with our office in advance, and alarm codes and any changes to them should be shared with our office before the visit, not left for the crew to work out on site.

If we cannot get in and cannot reach you, the access charge in the cancellation section applies and we will reschedule the visit.

Move-in and move-out cleaning is priced for empty spaces. If the space is still occupied, or items remain in the fridge, cabinets, or rooms, we may re-price the visit to the correct cleaning type and charge for the added time the work takes.

Inside-appliance and inside-cabinet cleaning is included only when those spaces have been emptied first.

Crews are sized to the job and may be one, two, or more cleaners. We try to keep the same crew on a recurring account, but we cannot guarantee the same cleaners at every visit.

Our cleaners are trained, insured, and background-checked, and they work respectfully and only within the agreed scope. They do not take on specialty work outside that scope, including grout, tile, and wall restoration, renovation work, or working at heights beyond two ladder rungs.

Quotes are based on the size and condition of the space as disclosed at booking. If the actual size or condition differs materially from what was described, we will contact you before starting and may adjust the price to match the real work.

Recurring rates are tied to the agreed frequency. Skipping visits can move a visit to the rate that applies to its actual frequency.

We do not accept checks. A credit or debit card is kept on file through our secure payment link, and ACH payment is accepted only when it is taken before the cleaning is completed. No visit is held or scheduled without payment details on file.

Please secure cash, jewelry, and other valuables before your visit. Report any damage to us within 24 hours of the visit. Where our crew caused the damage, we may repair the item or replace it. For one-of-a-kind items, a demonstrated value is needed before any settlement can be made.

We take before and after photos of our work as proof of service and for quality control. Those photos may be used for marketing, and when they are, we do not disclose the location or any personal information. If you do not want your photos used, tell our office and we will opt you out.

Special requests, such as post-construction detail, inside-appliance cleaning, or extra areas, must be booked through the office in advance. Please do not hand extra work to the crew on site, because it may fall outside the agreed scope and schedule.

Our crews do not handle bodily fluids, litter boxes, or pest-infested areas, and they do not lift items over 20 pounds or move furniture that contains electronics.

Our cleaners are under non-compete agreements. By booking with us, you agree not to hire a current or former cleaner of The Rhode Island Cleaners, directly or through another company, for 2 years from their last day with us. If you do hire one of our cleaners within that period, a placement fee of $1,500 is due to the Company immediately.

We operate 24 hours a day, 7 days a week. Recurring visits that fall on New Year's Day, Thanksgiving, Christmas Eve, or Christmas Day are rescheduled with you in advance.

Warranty disclaimer. Our services are provided as is, without warranties of any kind beyond those stated in these terms and in your written scope.

Network and service delays. Delays caused by networks, booking platforms, payment processors, or other third parties outside our control are not a breach of these terms, and we will reschedule affected visits as promptly as we can.

Limitation of liability. To the fullest extent allowed by law, our total liability for any claim connected to a service is capped at the amounts you paid us in the six months before the claim. We are not liable for indirect, incidental, or consequential damages.

Governing law. These terms are governed by the laws of the State of Rhode Island.

Arbitration. Any dispute arising from these terms or our services will be settled by binding arbitration on an individual basis in Providence, Rhode Island, and not as part of a class or group action. If arbitration is held unenforceable for a dispute, that dispute will be litigated only in the federal or state courts located in Providence, Rhode Island.

General. These terms, together with your written scope, are the entire agreement between you and the Company for the services booked. If any part of these terms is held unenforceable, the rest remains in effect.

No personal claims. You agree that claims under these terms are against the Company only, and not personally against its owners, officers, employees, or contractors.

Changes to service. We may modify or discontinue any part of our service at any time, and we may update these terms as described at the top of this page.

The Rhode Island Cleaners
166 Valley St, Bldg 6M, Ste 103, Providence, RI 02909
Phone: 401-293-4720
Email: therhodeislandcleaners@gmail.com